The queue keeps growing
Simple questions compete with complex cases for agent attention
For customer support
An AI support bot that answers from your knowledge base
ChatRex handles routine questions, clarifies the issue and sends only the conversations that truly need human input to your support team
Your support team keeps control of knowledge and conversations
ChatRex responding now
AI bot Request identified · answer prepared from system data
A familiar situation
Support teams are overloaded with repeated questions
Answers are inconsistent
Customers receive different wording depending on the employee or shift
Escalations lack context
The support agent has to collect information the customer already shared
How it works
A clear route for every customer question
Routine answers, request status and contextual escalation
Identifies the topic
Understands the customer question and selects the relevant instruction
Finds the answer
Uses approved knowledge and data available through configured systems
Escalates the complex case
Brings in an agent and passes the complete conversation history
Capabilities
Which support tasks can be delegated
Frequently asked questions
Terms, delivery, payment, returns and product usage
Issue clarification
Order number, contact details, symptoms and other initial information
Answers from systems
Retrieves available data through a configured integration
Rule-based escalation
Hands off by topic, urgency or a direct customer request
Connected workflow
Send the result where your team already works
Use supported CRMs and messaging channels so conversation history stays connected to your business process
Questions and answers
What to know before launch
If your question is not listed, our team will help map the workflow
Where does the AI bot get its answers?
From your approved knowledge base, instructions and data available through configured integrations
How do we prevent invented answers?
The workflow is limited by your materials and rules, while uncertain or complex questions can be routed to an agent
Can the knowledge base be updated?
Yes. Your team can add materials and adjust instructions as the product changes
Will the agent see the conversation history?
Yes. The handoff includes the context and details collected before escalation
Start with one workflow
Try for free See how ChatRex can handle your customer conversations
Create an account and build the first working conversation with your business materials