License Agreement and Terms of Service
Effective date: September 29, 2026
This License Agreement and Terms of Service (“Agreement”) governs access to and use of ChatRex, including the ChatRex website, hosted platform, APIs, integrations, documentation, and supported integrations and extensions (collectively, the “Service”). These Terms apply to the entire ChatRex Service and all supported connected services. Provider-specific provisions supplement the general terms that apply to every connected channel and integration.
The Service is provided by RUBIKON TECHNOLOGIES LLP (ТОО «РУБИКОН ТЕХНОЛОДЖИС»), BIN 221140012450, registered at 12 Saryarka Avenue, Saryarka District, Astana 010000, Republic of Kazakhstan (“ChatRex”, “we”, “us”, or “our”).
By creating an account, installing or connecting an integration, purchasing a subscription, or using the Service, you agree to this Agreement. If you use the Service on behalf of an organization, you confirm that you have authority to bind that organization.
If you do not agree to this Agreement, do not access or use the Service
1. The Service
ChatRex is a cloud-based platform that enables businesses to create and operate AI-assisted chatbots, connect communication channels and business systems, process customer inquiries, and automate permitted business actions.
Connected e-commerce extensions may allow ChatRex to access and process selected store information, such as:
Available functionality depends on the selected plan, connected integrations, technical compatibility, and configuration chosen by the customer.
We may improve, update, replace, or discontinue individual features. We will provide reasonable notice where a change materially reduces paid functionality, unless immediate action is required for security, legal, or third-party platform reasons.
2. Accounts and authority
You must provide accurate account information and keep it current.
You are responsible for:
3. License
Subject to this Agreement and payment of applicable fees, ChatRex grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the hosted Service for your internal business purposes during the subscription term.
This license does not transfer ownership of the Service or any ChatRex intellectual property.
Open-source code included in a distributed extension remains licensed under the license specified in that extension’s package. That license applies only to code covered by it.
The hosted ChatRex platform, APIs, infrastructure, documentation, visual materials, trademarks, models, prompts, configurations, and other proprietary components remain governed by this Agreement.
4. Acceptable use
You may not:
5. Connected integrations
You authorize ChatRex to communicate with the channel, CRM, website, e-commerce platform, booking service, calendar, spreadsheet, or other supported service that you select, using the permissions and credentials approved during setup. Functionality and accessible data vary by provider, granted permissions, and enabled workflow.
For a supported website or catalog integration, ChatRex may request the read-only scopes sites:read, cms:read, and ecommerce:read. You authorize ChatRex to use those scopes to list eligible sites, identify the Ecommerce SKU collection, read published products and SKUs, check inventory, and return public product links. ChatRex does not request write scopes under the current release.
You remain responsible for:
You may disconnect an integration through ChatRex or revoke the app through the connected provider. Disconnecting stops new authorized requests and causes ChatRex to revoke or remove the active OAuth token. Remaining data is handled under the ChatRex Privacy Policy and applicable retention obligations.
6. Artificial intelligence
The Service uses artificial intelligence and may involve third-party AI providers, including OpenAI.
AI-generated output may be inaccurate, incomplete, outdated, or unsuitable for a particular purpose. ChatRex does not guarantee that AI output will be factually correct or produce a particular commercial result.
You are responsible for:
7. Customer content
“Customer Content” means information submitted, uploaded, synchronized, generated, or transmitted through the Service by or on behalf of you, including store data, customer messages, prompts, files, and knowledge-base materials.
You retain ownership of Customer Content.
You grant ChatRex a limited right to host, copy, transmit, transform, and otherwise process Customer Content only as necessary to:
8. Privacy and data protection
Our processing of personal data, including data from connected services, is described in the ChatRex Privacy Policy.
For account, website, billing, and direct customer relationship information, ChatRex generally acts as a data controller.
When ChatRex processes personal data contained in your store, CRM, communication channels, or customer conversations on your behalf, you generally act as the controller and ChatRex acts as a processor or service provider.
If applicable law requires a separate data processing agreement, the parties must enter into the ChatRex Data Processing Addendum before regulated personal data is transmitted to the Service.
9. Third-party services
The Service may interoperate with connected platforms, AI providers, messaging services, CRM systems, hosting services, payment providers, and other third-party products.
Third-party services are governed by their own terms and privacy policies. ChatRex is not responsible for changes, outages, restrictions, or acts of third-party services outside our reasonable control.
You authorize ChatRex to exchange information with connected third-party services as necessary to perform your configured instructions.
A connected platform remains a third party. Installing or using a ChatRex integration does not create a partnership, agency, or separate service contract between that platform and a ChatRex customer. Third-party names and marks belong to their respective owners, and ChatRex is not endorsed by them except to the extent expressly stated in an applicable marketplace listing.
10. Fees, billing, and renewals
The ChatRex subscription is separate from subscriptions, hosting, marketplace, usage, or other fees charged by any connected third-party platform. Installing or authorizing a ChatRex integration does not itself purchase a ChatRex subscription.
Unless a checkout page expressly states otherwise, the ChatRex subscription is purchased directly from and invoiced by RUBIKON TECHNOLOGIES LLP. Connected third-party platforms do not collect or administer ChatRex subscription payments. Fees owed to a connected platform are governed by the customer’s separate agreement with that platform and are not included in ChatRex fees.
Applicable ChatRex fees, billing periods, usage allowances, taxes, and renewal conditions are displayed before purchase. ChatRex subscriptions may renew automatically unless canceled before the renewal date. Cancellation prevents future renewal but does not normally terminate access before the end of the paid period.
Disconnecting or uninstalling a connected app does not automatically cancel a ChatRex subscription. Customers must cancel renewal through the available ChatRex billing controls or by contacting ChatRex support. Canceling ChatRex does not cancel a third-party platform plan.
Purchases made directly from ChatRex are governed by the checkout terms presented at purchase and the ChatRex Refund Policy. If ChatRex later offers billing through a marketplace, the applicable checkout will identify the billing party and its payment, renewal, cancellation, and refund rules before purchase.
We may change prices prospectively. Price changes do not apply retroactively to a completed billing period.
11. Trials
ChatRex may provide a free trial or promotional access. Unless stated otherwise:
12. Support and availability
Support is available through the channels and during the hours published on the ChatRex support page.
We aim to keep the Service available but do not guarantee uninterrupted or error-free operation unless a separate service-level agreement expressly applies.
The Service may be unavailable because of maintenance, security incidents, internet failures, third-party services, force majeure, or circumstances outside our reasonable control.
13. Intellectual property
ChatRex and its licensors retain all rights in the Service, software, designs, documentation, trademarks, and technology, except for Customer Content and components distributed under an open-source license.
You may provide suggestions or feedback. You grant ChatRex a perpetual, worldwide, royalty-free right to use that feedback without identifying you or disclosing your confidential information.
14. Confidentiality
Each party must protect the other party’s non-public business, technical, and commercial information using reasonable care and may use it only to perform or receive the Service.
Confidentiality obligations do not apply to information that is public without breach, independently developed, lawfully received from another source, or required to be disclosed by law.
15. Suspension and termination
You may stop using the Service and cancel renewal at any time.
We may suspend or terminate access if:
Upon termination, your license and access rights end. Sections concerning intellectual property, confidentiality, liability, payments, disputes, and other provisions intended to survive will remain effective.
16. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available”.
ChatRex disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and achievement of particular business results.
Nothing in this Agreement excludes warranties or rights that cannot lawfully be excluded.
17. Limitation of liability
To the maximum extent permitted by law, ChatRex will not be liable for indirect, incidental, special, punitive, or consequential damages, or for loss of profit, revenue, goodwill, business opportunity, or data.
ChatRex’s total aggregate liability arising from the Service will not exceed the amount paid by you to ChatRex for the Service during the 12 months preceding the event giving rise to the claim.
These limitations do not apply where liability cannot be limited under applicable law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence where applicable.
18. Indemnification
To the extent permitted by law, you will defend and indemnify ChatRex against third-party claims arising from:
19. Governing law and disputes
This Agreement is governed by the laws of the Republic of Kazakhstan, without regard to conflict-of-law principles.
Subject to mandatory consumer protection rules, disputes will be submitted to the competent courts of Astana, Republic of Kazakhstan.
Nothing in this Agreement limits mandatory rights available to consumers under the laws of their country of residence.
Before filing a claim, the parties should attempt to resolve the dispute by contacting info@chatrex.pro.
20. Changes
We may update this Agreement to reflect changes in the Service, law, security requirements, or business practices.
The updated version will show a new effective date. Where required, we will provide additional notice. Continued use after the effective date constitutes acceptance, except where applicable law requires express consent.
21. Contact
RUBIKON TECHNOLOGIES LLP
BIN 221140012450
12 Saryarka Avenue
Saryarka District
Astana 010000
Republic of Kazakhstan
Email: info@chatrex.pro
This License Agreement and Terms of Service (“Agreement”) governs access to and use of ChatRex, including the ChatRex website, hosted platform, APIs, integrations, documentation, and supported integrations and extensions (collectively, the “Service”). These Terms apply to the entire ChatRex Service and all supported connected services. Provider-specific provisions supplement the general terms that apply to every connected channel and integration.
The Service is provided by RUBIKON TECHNOLOGIES LLP (ТОО «РУБИКОН ТЕХНОЛОДЖИС»), BIN 221140012450, registered at 12 Saryarka Avenue, Saryarka District, Astana 010000, Republic of Kazakhstan (“ChatRex”, “we”, “us”, or “our”).
By creating an account, installing or connecting an integration, purchasing a subscription, or using the Service, you agree to this Agreement. If you use the Service on behalf of an organization, you confirm that you have authority to bind that organization.
If you do not agree to this Agreement, do not access or use the Service
1. The Service
ChatRex is a cloud-based platform that enables businesses to create and operate AI-assisted chatbots, connect communication channels and business systems, process customer inquiries, and automate permitted business actions.
Connected e-commerce extensions may allow ChatRex to access and process selected store information, such as:
- store and integration settings;
- products, categories, prices and inventory;
- orders and order statuses;
- customer and delivery information;
- information necessary to answer customer questions or perform configured actions.
Available functionality depends on the selected plan, connected integrations, technical compatibility, and configuration chosen by the customer.
We may improve, update, replace, or discontinue individual features. We will provide reasonable notice where a change materially reduces paid functionality, unless immediate action is required for security, legal, or third-party platform reasons.
2. Accounts and authority
You must provide accurate account information and keep it current.
You are responsible for:
- protecting account credentials and access tokens;
- restricting access to authorized personnel;
- all activity performed through your account;
- configuring the Service and connected integrations;
- obtaining all necessary permissions from store owners, employees, customers, and other data subjects;
- ensuring that your use of the Service complies with applicable law.
3. License
Subject to this Agreement and payment of applicable fees, ChatRex grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the hosted Service for your internal business purposes during the subscription term.
This license does not transfer ownership of the Service or any ChatRex intellectual property.
Open-source code included in a distributed extension remains licensed under the license specified in that extension’s package. That license applies only to code covered by it.
The hosted ChatRex platform, APIs, infrastructure, documentation, visual materials, trademarks, models, prompts, configurations, and other proprietary components remain governed by this Agreement.
4. Acceptable use
You may not:
- use the Service for unlawful, fraudulent, deceptive, or abusive activity;
- send spam or communications prohibited by applicable law or platform rules;
- process data without an appropriate legal basis or required consent;
- attempt to bypass authentication, usage limits, billing, or security controls;
- probe, scan, disrupt, overload, or gain unauthorized access to the Service;
- reverse engineer proprietary portions of the Service except where applicable law expressly permits it;
- upload malware or malicious code;
- use the Service to infringe intellectual property, privacy, or other rights;
- use AI output as the sole basis for decisions producing legal or similarly significant effects on an individual without appropriate human review and a lawful basis;
- use the Service for prohibited high-risk activities, including emergency response, medical diagnosis, or autonomous financial or legal decision-making.
5. Connected integrations
You authorize ChatRex to communicate with the channel, CRM, website, e-commerce platform, booking service, calendar, spreadsheet, or other supported service that you select, using the permissions and credentials approved during setup. Functionality and accessible data vary by provider, granted permissions, and enabled workflow.
For a supported website or catalog integration, ChatRex may request the read-only scopes sites:read, cms:read, and ecommerce:read. You authorize ChatRex to use those scopes to list eligible sites, identify the Ecommerce SKU collection, read published products and SKUs, check inventory, and return public product links. ChatRex does not request write scopes under the current release.
You remain responsible for:
- selecting the correct site or store and determining which information may be accessed;
- reviewing and configuring the permissions granted to ChatRex;
- verifying AI-generated responses and automated actions;
- the accuracy and lawful use of product, inventory, pricing, tax, delivery, order, and other connected data;
- notices and consents provided to your customers and website visitors;
- your own privacy, cookie, sales, delivery, and refund policies.
You may disconnect an integration through ChatRex or revoke the app through the connected provider. Disconnecting stops new authorized requests and causes ChatRex to revoke or remove the active OAuth token. Remaining data is handled under the ChatRex Privacy Policy and applicable retention obligations.
6. Artificial intelligence
The Service uses artificial intelligence and may involve third-party AI providers, including OpenAI.
AI-generated output may be inaccurate, incomplete, outdated, or unsuitable for a particular purpose. ChatRex does not guarantee that AI output will be factually correct or produce a particular commercial result.
You are responsible for:
- reviewing chatbot instructions and knowledge sources;
- testing the bot before using it with customers;
- maintaining appropriate human oversight;
- verifying material actions and statements;
- configuring escalation to a human operator where appropriate;
- informing end users when required that they are communicating with an automated system.
7. Customer content
“Customer Content” means information submitted, uploaded, synchronized, generated, or transmitted through the Service by or on behalf of you, including store data, customer messages, prompts, files, and knowledge-base materials.
You retain ownership of Customer Content.
You grant ChatRex a limited right to host, copy, transmit, transform, and otherwise process Customer Content only as necessary to:
- provide the Service;
- execute your configured instructions;
- prevent fraud and security incidents;
- troubleshoot and support the Service;
- comply with applicable law.
8. Privacy and data protection
Our processing of personal data, including data from connected services, is described in the ChatRex Privacy Policy.
For account, website, billing, and direct customer relationship information, ChatRex generally acts as a data controller.
When ChatRex processes personal data contained in your store, CRM, communication channels, or customer conversations on your behalf, you generally act as the controller and ChatRex acts as a processor or service provider.
If applicable law requires a separate data processing agreement, the parties must enter into the ChatRex Data Processing Addendum before regulated personal data is transmitted to the Service.
9. Third-party services
The Service may interoperate with connected platforms, AI providers, messaging services, CRM systems, hosting services, payment providers, and other third-party products.
Third-party services are governed by their own terms and privacy policies. ChatRex is not responsible for changes, outages, restrictions, or acts of third-party services outside our reasonable control.
You authorize ChatRex to exchange information with connected third-party services as necessary to perform your configured instructions.
A connected platform remains a third party. Installing or using a ChatRex integration does not create a partnership, agency, or separate service contract between that platform and a ChatRex customer. Third-party names and marks belong to their respective owners, and ChatRex is not endorsed by them except to the extent expressly stated in an applicable marketplace listing.
10. Fees, billing, and renewals
The ChatRex subscription is separate from subscriptions, hosting, marketplace, usage, or other fees charged by any connected third-party platform. Installing or authorizing a ChatRex integration does not itself purchase a ChatRex subscription.
Unless a checkout page expressly states otherwise, the ChatRex subscription is purchased directly from and invoiced by RUBIKON TECHNOLOGIES LLP. Connected third-party platforms do not collect or administer ChatRex subscription payments. Fees owed to a connected platform are governed by the customer’s separate agreement with that platform and are not included in ChatRex fees.
Applicable ChatRex fees, billing periods, usage allowances, taxes, and renewal conditions are displayed before purchase. ChatRex subscriptions may renew automatically unless canceled before the renewal date. Cancellation prevents future renewal but does not normally terminate access before the end of the paid period.
Disconnecting or uninstalling a connected app does not automatically cancel a ChatRex subscription. Customers must cancel renewal through the available ChatRex billing controls or by contacting ChatRex support. Canceling ChatRex does not cancel a third-party platform plan.
Purchases made directly from ChatRex are governed by the checkout terms presented at purchase and the ChatRex Refund Policy. If ChatRex later offers billing through a marketplace, the applicable checkout will identify the billing party and its payment, renewal, cancellation, and refund rules before purchase.
We may change prices prospectively. Price changes do not apply retroactively to a completed billing period.
11. Trials
ChatRex may provide a free trial or promotional access. Unless stated otherwise:
- trial functionality and limits may differ from paid plans;
- no payment is required until a paid subscription is selected;
- trial access may expire automatically;
- trial data may be deleted after expiration in accordance with our retention practices.
12. Support and availability
Support is available through the channels and during the hours published on the ChatRex support page.
We aim to keep the Service available but do not guarantee uninterrupted or error-free operation unless a separate service-level agreement expressly applies.
The Service may be unavailable because of maintenance, security incidents, internet failures, third-party services, force majeure, or circumstances outside our reasonable control.
13. Intellectual property
ChatRex and its licensors retain all rights in the Service, software, designs, documentation, trademarks, and technology, except for Customer Content and components distributed under an open-source license.
You may provide suggestions or feedback. You grant ChatRex a perpetual, worldwide, royalty-free right to use that feedback without identifying you or disclosing your confidential information.
14. Confidentiality
Each party must protect the other party’s non-public business, technical, and commercial information using reasonable care and may use it only to perform or receive the Service.
Confidentiality obligations do not apply to information that is public without breach, independently developed, lawfully received from another source, or required to be disclosed by law.
15. Suspension and termination
You may stop using the Service and cancel renewal at any time.
We may suspend or terminate access if:
- fees remain unpaid;
- you materially breach this Agreement;
- your use creates a security, legal, or operational risk;
- a connected platform requires suspension;
- continued provision would violate applicable law.
Upon termination, your license and access rights end. Sections concerning intellectual property, confidentiality, liability, payments, disputes, and other provisions intended to survive will remain effective.
16. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available”.
ChatRex disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and achievement of particular business results.
Nothing in this Agreement excludes warranties or rights that cannot lawfully be excluded.
17. Limitation of liability
To the maximum extent permitted by law, ChatRex will not be liable for indirect, incidental, special, punitive, or consequential damages, or for loss of profit, revenue, goodwill, business opportunity, or data.
ChatRex’s total aggregate liability arising from the Service will not exceed the amount paid by you to ChatRex for the Service during the 12 months preceding the event giving rise to the claim.
These limitations do not apply where liability cannot be limited under applicable law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence where applicable.
18. Indemnification
To the extent permitted by law, you will defend and indemnify ChatRex against third-party claims arising from:
- Customer Content;
- your unlawful use of the Service;
- your violation of third-party rights;
- your store, products, communications, or business practices;
- your failure to obtain required permissions or provide required notices.
19. Governing law and disputes
This Agreement is governed by the laws of the Republic of Kazakhstan, without regard to conflict-of-law principles.
Subject to mandatory consumer protection rules, disputes will be submitted to the competent courts of Astana, Republic of Kazakhstan.
Nothing in this Agreement limits mandatory rights available to consumers under the laws of their country of residence.
Before filing a claim, the parties should attempt to resolve the dispute by contacting info@chatrex.pro.
20. Changes
We may update this Agreement to reflect changes in the Service, law, security requirements, or business practices.
The updated version will show a new effective date. Where required, we will provide additional notice. Continued use after the effective date constitutes acceptance, except where applicable law requires express consent.
21. Contact
RUBIKON TECHNOLOGIES LLP
BIN 221140012450
12 Saryarka Avenue
Saryarka District
Astana 010000
Republic of Kazakhstan
Email: info@chatrex.pro