License Agreement and Terms of Service

Effective date: July 26, 2026
This License Agreement and Terms of Service (“Agreement”) governs access to and use of ChatRex, including the ChatRex website, hosted platform, APIs, integrations, documentation, and the ChatRex for WooCommerce extension (collectively, the “Service”).
The Service is provided by RUBICON TECHNOLOGIES LLP (ТОО «РУБИКОН ТЕХНОЛОДЖИС»), BIN 221140012450, registered at 12 Saryarka Avenue, Saryarka District, Astana 010000, Republic of Kazakhstan (“ChatRex”, “we”, “us”, or “our”).
By creating an account, installing or connecting an integration, purchasing a subscription, or using the Service, you agree to this Agreement. If you use the Service on behalf of an organization, you confirm that you have authority to bind that organization.
If you do not agree to this Agreement, do not access or use the Service

1. The Service
ChatRex is a cloud-based platform that enables businesses to create and operate AI-assisted chatbots, connect communication channels and business systems, process customer inquiries, and automate permitted business actions.
The ChatRex for WooCommerce extension may allow ChatRex to access and process selected WooCommerce information, such as:

• store and integration settings;
• products, categories, prices and inventory;
• orders and order statuses;
• customer and delivery information;
• information necessary to answer customer questions or perform configured actions.

Available functionality depends on the selected plan, connected integrations, technical compatibility, and configuration chosen by the customer.
We may improve, update, replace, or discontinue individual features. We will provide reasonable notice where a change materially reduces paid functionality, unless immediate action is required for security, legal, or third-party platform reasons.

2. Accounts and authority
You must provide accurate account information and keep it current.
You are responsible for:

• protecting account credentials and access tokens;
• restricting access to authorized personnel;
• all activity performed through your account;
• configuring the Service and connected integrations;
• obtaining all necessary permissions from store owners, employees, customers, and other data subjects;
• ensuring that your use of the Service complies with applicable law.

You must notify us promptly at info@chatrex.pro if you suspect unauthorized access or a security incident involving your account.
3. License
Subject to this Agreement and payment of applicable fees, ChatRex grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the hosted Service for your internal business purposes during the subscription term.
This license does not transfer ownership of the Service or any ChatRex intellectual property.
The WordPress/WooCommerce plugin code included in the distributed extension is licensed under the GNU General Public License version 2 or later, as specified in the plugin package. The GPL applies only to code covered by that license.
The hosted ChatRex platform, APIs, infrastructure, documentation, visual materials, trademarks, models, prompts, configurations, and non-GPL components remain proprietary and are governed by this Agreement.
4. Acceptable use
You may not:

• use the Service for unlawful, fraudulent, deceptive, or abusive activity;
• send spam or communications prohibited by applicable law or platform rules;
• process data without an appropriate legal basis or required consent;
• attempt to bypass authentication, usage limits, billing, or security controls;
• probe, scan, disrupt, overload, or gain unauthorized access to the Service;
• reverse engineer proprietary portions of the Service except where applicable law expressly permits it;
• upload malware or malicious code;
• use the Service to infringe intellectual property, privacy, or other rights;
• use AI output as the sole basis for decisions producing legal or similarly significant effects on an individual without appropriate human review and a lawful basis;
• use the Service for prohibited high-risk activities, including emergency response, medical diagnosis, or autonomous financial or legal decision-making.

We may suspend access where reasonably necessary to prevent harm, investigate abuse, protect data, comply with law, or maintain platform security.
5. WooCommerce integration
You authorize ChatRex to communicate with your WooCommerce store using the permissions and credentials provided during setup.
You remain responsible for:

• determining which store information may be accessed;
• configuring the permissions granted to ChatRex;
• verifying AI-generated responses and automated actions;
• the accuracy of product, inventory, pricing, tax, delivery, and order information;
• notices and consents provided to your customers;
• your store’s own privacy, cookie, sales, delivery, and refund policies.

ChatRex will access store data only to provide, secure, maintain, and improve the contracted Service, comply with documented instructions, or satisfy legal obligations.
You may disconnect the integration through available account or WooCommerce controls. Disconnecting stops new authorized requests but does not automatically delete information that must be retained for security, billing, dispute resolution, or legal compliance.
6. Artificial intelligence
The Service uses artificial intelligence and may involve third-party AI providers, including OpenAI.
AI-generated output may be inaccurate, incomplete, outdated, or unsuitable for a particular purpose. ChatRex does not guarantee that AI output will be factually correct or produce a particular commercial result.
You are responsible for:

• reviewing chatbot instructions and knowledge sources;
• testing the bot before using it with customers;
• maintaining appropriate human oversight;
• verifying material actions and statements;
• configuring escalation to a human operator where appropriate;
• informing end users when required that they are communicating with an automated system.

ChatRex is not a substitute for professional legal, medical, financial, or other regulated advice.
7. Customer content
“Customer Content” means information submitted, uploaded, synchronized, generated, or transmitted through the Service by or on behalf of you, including store data, customer messages, prompts, files, and knowledge-base materials.
You retain ownership of Customer Content.
You grant ChatRex a limited right to host, copy, transmit, transform, and otherwise process Customer Content only as necessary to:

• provide the Service;
• execute your configured instructions;
• prevent fraud and security incidents;
• troubleshoot and support the Service;
• comply with applicable law.

You confirm that you have all rights, permissions, notices, and legal bases required to provide Customer Content to ChatRex.
8. Privacy and data protection
Our processing of personal data is described in the ChatRex Privacy Policy.
For account, website, billing, and direct customer relationship information, ChatRex generally acts as a data controller.
When ChatRex processes personal data contained in your store, CRM, communication channels, or customer conversations on your behalf, you generally act as the controller and ChatRex acts as a processor or service provider.
If applicable law requires a separate data processing agreement, the parties must enter into the ChatRex Data Processing Addendum before regulated personal data is transmitted to the Service.
9. Third-party services
The Service may interoperate with WooCommerce, WordPress, OpenAI, messaging platforms, CRM systems, hosting services, payment providers, and other third-party products.
Third-party services are governed by their own terms and privacy policies. ChatRex is not responsible for changes, outages, restrictions, or acts of third-party services outside our reasonable control.
You authorize ChatRex to exchange information with connected third-party services as necessary to perform your configured instructions.
“Woo”, “WooCommerce”, and “WordPress” are trademarks of their respective owners. ChatRex is not endorsed by those owners unless explicitly stated on an applicable marketplace listing.
10. Fees, billing, and renewals
Applicable fees, billing periods, usage allowances, taxes, and renewal conditions are displayed before purchase.
Subscriptions may renew automatically unless canceled before the renewal date. Cancellation prevents future renewal but does not normally terminate access before the end of the paid period.
Purchases made through WooCommerce.com or another marketplace are billed and administered by that marketplace and are subject to its payment, renewal, cancellation, and refund rules.
Purchases made directly from ChatRex are governed by the checkout terms presented at purchase and the ChatRex Refund Policy.
We may change prices prospectively. Price changes do not apply retroactively to a completed billing period.
11. Trials
ChatRex may provide a free trial or promotional access. Unless stated otherwise:

• trial functionality and limits may differ from paid plans;
• no payment is required until a paid subscription is selected;
• trial access may expire automatically;
• trial data may be deleted after expiration in accordance with our retention practices.

We may modify or withdraw promotional offers at any time without affecting an already purchased subscription.
12. Support and availability
Support is available through the channels and during the hours published on the ChatRex support page.
We aim to keep the Service available but do not guarantee uninterrupted or error-free operation unless a separate service-level agreement expressly applies.
The Service may be unavailable because of maintenance, security incidents, internet failures, third-party services, force majeure, or circumstances outside our reasonable control.
13. Intellectual property
ChatRex and its licensors retain all rights in the Service, software, designs, documentation, trademarks, and technology, except for Customer Content and components distributed under an open-source license.
You may provide suggestions or feedback. You grant ChatRex a perpetual, worldwide, royalty-free right to use that feedback without identifying you or disclosing your confidential information.
14. Confidentiality
Each party must protect the other party’s non-public business, technical, and commercial information using reasonable care and may use it only to perform or receive the Service.
Confidentiality obligations do not apply to information that is public without breach, independently developed, lawfully received from another source, or required to be disclosed by law.
15. Suspension and termination
You may stop using the Service and cancel renewal at any time.
We may suspend or terminate access if:

• fees remain unpaid;
• you materially breach this Agreement;
• your use creates a security, legal, or operational risk;
• a connected platform requires suspension;
• continued provision would violate applicable law.

Where reasonably possible, we will notify you and provide an opportunity to remedy the issue.
Upon termination, your license and access rights end. Sections concerning intellectual property, confidentiality, liability, payments, disputes, and other provisions intended to survive will remain effective.
16. Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available”.
ChatRex disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and achievement of particular business results.
Nothing in this Agreement excludes warranties or rights that cannot lawfully be excluded.
17. Limitation of liability
To the maximum extent permitted by law, ChatRex will not be liable for indirect, incidental, special, punitive, or consequential damages, or for loss of profit, revenue, goodwill, business opportunity, or data.
ChatRex’s total aggregate liability arising from the Service will not exceed the amount paid by you to ChatRex for the Service during the 12 months preceding the event giving rise to the claim.
These limitations do not apply where liability cannot be limited under applicable law, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence where applicable.
18. Indemnification
To the extent permitted by law, you will defend and indemnify ChatRex against third-party claims arising from:

• Customer Content;
• your unlawful use of the Service;
• your violation of third-party rights;
• your store, products, communications, or business practices;
• your failure to obtain required permissions or provide required notices.

This obligation does not apply to the extent a claim was caused by ChatRex’s breach of this Agreement.
19. Governing law and disputes
This Agreement is governed by the laws of the Republic of Kazakhstan, without regard to conflict-of-law principles.
Subject to mandatory consumer protection rules, disputes will be submitted to the competent courts of Astana, Republic of Kazakhstan.
Nothing in this Agreement limits mandatory rights available to consumers under the laws of their country of residence.
Before filing a claim, the parties should attempt to resolve the dispute by contacting info@chatrex.pro.
20. Changes
We may update this Agreement to reflect changes in the Service, law, security requirements, or business practices.
The updated version will show a new effective date. Where required, we will provide additional notice. Continued use after the effective date constitutes acceptance, except where applicable law requires express consent.
21. Contact
RUBICON TECHNOLOGIES LLP
BIN 221140012450
12 Saryarka Avenue
Saryarka District
Astana 010000
Republic of Kazakhstan
Email: info@chatrex.pro