Skip to main content
ChatRex Lite

ChatRex and Bitrix24: every lead goes straight into CRM

The AI bot responds to the client, collects the required data and finds or creates a deal in Bitrix24. The manager receives a completed card and the context of the conversation

Try for free How it works
  • Responds using your scenario
  • Stores customer data
  • Transfers the context
ChatRex mascot
We want to connect the service for three departments
Specify the number of employees and work phone number - I will prepare an application
Action in Bitrix24Deal found or created, required fields are filled in

How ChatRex works together with Bitrix24

ChatRexonline · new deal
Today
We want to connect the service for three departments10:24
Specify the number of employees and work phone number - I will prepare an application10:24✓✓
About 40 employees, phone +7 999 123-45-6710:25
Thank you, the data has been collected. I submit the request to the manager10:25✓✓
Action completed in Bitrix24Deal found or created, required fields are filled in
Scenario 01

Finds a deal or creates a new one

ChatRex checks the CRM according to the specified conditions, updates the found deal or creates a new one with data from the conversation

The deal is subject to terms and conditions

ChatRex searches for the required card using the transaction, contact or company fields and does not change the CRM until it is verified

A new application is created without a duplicate

If there is no suitable deal, the bot creates one and transfers the collected data to the selected fields

The conversation goes to the right team

ChatRex transfers the conversation to an available operator or selected queue with the context of the call

How ChatRex integrates with Bitrix24

What happens to each request, why it matters to the business, and where the team saves time

The deal is subject to terms and conditions

ChatRex searches for the required card using the transaction, contact or company fields and does not change the CRM until it is verified

A new application is created without a duplicate

If there is no suitable deal, the bot creates one and transfers the collected data to the selected fields

The conversation goes to the right team

ChatRex transfers the conversation to an available operator or selected queue with the context of the call

Stage changes according to event

The deal moves forward only after the condition is confirmed in the conversation

The task appears to the employee

The bot assigns a task to the selected user with a clear next step

Smart process continues to work

ChatRex can change the stage of the selected smart process after the desired response from the client

Real ChatRex case studies: how AI bots help businesses handle every enquiry
Explore real implementations in retail, healthcare, manufacturing, services, and recruitment — with customer goals, figures, and results
Loading case studies...
Want the same for your business?
Automate customer consultations, respond faster, and reduce the support workload without compromising service quality. We’ll show how an AI bot can work in your business
Test it in the app

Launch the demo chat and see how the bot responds to your customers in real time
Sign up and answer 4 questions about your business

The AI assistant will create a ready-to-use chatbot with a greeting, FAQ, and objection handling
1
Launch your chatbot in 10 minutes with 3 simple steps
Connect your channels

Add WhatsApp, Telegram, your CRM, or website chat in a few clicks, and the bot will start working with your customers
3
2
AI implementation is easier than it seems

What makes ChatRex different from other solutions

ChatRex fits into existing processes and supports your team. Here’s what makes it different

A ready-to-use bot after 4 questions, not weeks of setup
The AI assistant builds a conversation flow for your business, giving you a working bot ready to connect
Message costs up to 4x less than alternatives
Transparent pricing with no hidden markups. You pay for messages, not for overhead
Product capabilities grow faster than the market
We continuously add new capabilities, so you get updates without custom development or migrations

Cost of use

$ USD
Concierge AI
Any service preferences?
Your booking is confirmed. See you soon!
Can I pay now?
Absolutely 👌

One AI bot

YCLIENTS Altegio amoCRM RetailCRM MoySklad Telegram

Integration with any system

AI workflow

Bitrix24 chatbot for qualified enquiries and CRM handoff

The Bitrix24 chatbot answers an incoming enquiry, collects the required details and finds or creates the relevant CRM record before a manager takes over with the conversation context

A Bitrix24 AI agent can work as a Bitrix24 Open Channels chatbot with configured CRM actions. The Bitrix24 integration supports AI CRM automation without promising that every channel or process runs without human review

In brief

Frequently asked questions about Bitrix24

How does Bitrix24 chatbot work?

The Bitrix24 chatbot answers an incoming enquiry, collects the required details and finds or creates the relevant CRM record before a manager takes over with the conversation context

What data does the Bitrix24 integration use?

ChatRex checks the CRM according to the specified conditions, updates the found deal or creates a new one with data from the conversation. Result: Deal found or created, required fields are filled in

When does a team member join the conversation?

ChatRex can change the stage of the selected smart process after the desired response from the client