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Refund Policy

Refund Policy
Effective date: July 26, 2026
This Refund Policy applies to paid ChatRex subscriptions and services.
Nothing in this policy limits non-waivable consumer rights or remedies available under applicable law.

1. Purchases through WooCommerce.com
Subscriptions purchased through the WooCommerce Marketplace are billed and administered by WooCommerce.com.
Such purchases are covered by the then-current WooCommerce.com refund policy, which generally provides a 30-day money-back guarantee for Marketplace purchases.
Refund requests for WooCommerce Marketplace purchases must be submitted through the customer’s WooCommerce.com account or WooCommerce support.
If this ChatRex Refund Policy conflicts with the applicable WooCommerce.com refund policy, the WooCommerce.com policy controls for that purchase.
Receiving a refund may terminate the associated ChatRex subscription and access to paid functionality.

2. Purchases through another marketplace
Purchases made through another marketplace, integration directory, reseller, or billing partner are subject to that provider’s refund and payment procedures.
Refund requests should be submitted to the provider that processed the payment.

3. Direct ChatRex purchases
For subscriptions purchased directly from ChatRex:
  • a subscription may be canceled at any time before its next renewal;
  • cancellation prevents future renewal;
  • access normally continues until the end of the paid billing period;
  • cancellation does not automatically create a refund for the current billing period.
A full or partial refund may be provided where:
  • the same charge was processed more than once;
  • a charge was unauthorized and promptly reported;
  • ChatRex failed to provide the purchased Service because of a verified defect attributable to ChatRex and could not remedy it within a reasonable period;
  • applicable law requires a refund;
  • ChatRex expressly agrees to a refund in writing.
Except where required by law, refunds are not normally provided for:
  • unused time after voluntary cancellation;
  • failure to cancel before automatic renewal;
  • dissatisfaction caused by incorrect configuration;
  • incompatibility that was disclosed before purchase;
  • outages or restrictions of third-party services;
  • suspension caused by a breach of the Agreement;
  • unused message, AI, integration, or account allowances;
  • custom setup or integration work already performed.
4. Trials
Where a free trial is available, customers are encouraged to test the Service before purchasing.
Unless expressly stated during checkout, a free trial does not automatically create a paid subscription and does not require payment card details.
Promotional credits, test balances, and complimentary services have no cash value and are not refundable.

5. How to request a direct refund
To request a refund for a payment made directly to ChatRex, email info@chatrex.pro and provide:
  • the account email;
  • company name;
  • invoice or transaction number;
  • payment date;
  • reason for the request;
  • relevant technical information, where applicable.
Do not send full payment card details.
We may request additional information necessary to verify the account, payment, and circumstances.

6. Processing time
Approved direct refunds are issued to the original payment method where reasonably possible.
ChatRex will normally initiate an approved refund within 10 business days. The payment provider or bank may require additional time to credit the funds.
Marketplace refunds are processed according to the marketplace’s timelines.
7. Chargebacks
Customers should contact ChatRex or the applicable marketplace before initiating a payment dispute so that the matter can be investigated.
This section does not restrict any lawful right to dispute an unauthorized or incorrect payment.
8. Changes
We may update this Refund Policy prospectively. Changes do not reduce refund rights that applied when an existing purchase was completed.
9. Contact
RUBICON TECHNOLOGIES LLP
BIN 221140012450
12 Saryarka Avenue
Saryarka District
Astana 010000
Republic of Kazakhstan
Email: info@chatrex.pro