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ChatRex and RetailCRM: order directly from the conversation

The AI bot selects products from the catalog, collects ingredients and contacts, and creates an order in RetailCRM after client confirmation. The team receives the finished order, not the first message

Try for free How it works
  • Responds using your scenario
  • Stores customer data
  • Transfers the context
ChatRex mascot
Need a light jacket up to 12,000 rubles
What size and color is right for you?
Action in RetailCRMThe catalog is filtered by category, price and availability

How ChatRex works together with RetailCRM

ChatRexonline · product selection
Today
Need a light jacket up to 12,000 rubles10:24
What size and color is right for you?10:24✓✓
Size M, preferably dark blue10:25
Found suitable items in stock. Showing options10:25✓✓
Action completed in RetailCRMThe catalog is filtered by category, price and availability
Scenario 01

Searches for a product based on the buyer's request

ChatRex uses categories, title, SKU, price and balance to narrow down the selection to suitable items

The product is selected from the catalog

ChatRex receives categories and products and filters them by request, price, tags and balances

The order is created from the conversation

Composition, quantity, contacts, warehouse, delivery and payment are transferred to RetailCRM after confirmation

The current order is located immediately

The bot receives customer orders or the desired order and uses its data in the response

How ChatRex integrates with RetailCRM

What happens to each request, why it matters to the business, and where the team saves time

The product is selected from the catalog

ChatRex receives categories and products and filters them by request, price, tags and balances

The order is created from the conversation

Composition, quantity, contacts, warehouse, delivery and payment are transferred to RetailCRM after confirmation

The current order is located immediately

The bot receives customer orders or the desired order and uses its data in the response

Changes are recorded in the order

ChatRex can update the agreed order fields after checking with the buyer

The task is set based on the result

The employee receives a task with order data and the next step without manual transfer

Conversations get tags

Subjects of requests are marked with tags to make it easier for the team to parse the thread

Real ChatRex case studies: how AI bots help businesses handle every enquiry
Explore real implementations in retail, healthcare, manufacturing, services, and recruitment — with customer goals, figures, and results
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Want the same for your business?
Automate customer consultations, respond faster, and reduce the support workload without compromising service quality. We’ll show how an AI bot can work in your business
Test it in the app

Launch the demo chat and see how the bot responds to your customers in real time
Sign up and answer 4 questions about your business

The AI assistant will create a ready-to-use chatbot with a greeting, FAQ, and objection handling
1
Launch your chatbot in 10 minutes with 3 simple steps
Connect your channels

Add WhatsApp, Telegram, your CRM, or website chat in a few clicks, and the bot will start working with your customers
3
2
AI implementation is easier than it seems

What makes ChatRex different from other solutions

ChatRex fits into existing processes and supports your team. Here’s what makes it different

A ready-to-use bot after 4 questions, not weeks of setup
The AI assistant builds a conversation flow for your business, giving you a working bot ready to connect
Message costs up to 4x less than alternatives
Transparent pricing with no hidden markups. You pay for messages, not for overhead
Product capabilities grow faster than the market
We continuously add new capabilities, so you get updates without custom development or migrations

Cost of use

$ USD
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One AI bot

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Integration with any system

AI workflow

RetailCRM chatbot for product, order and support conversations

The RetailCRM chatbot helps a shopper choose a product, collects confirmed order details and finds an existing order when the customer asks about its status

The RetailCRM integration works as an AI ecommerce chatbot with CRM context. It supports customer support automation for ecommerce and gives an order status chatbot a clear route to a human for returns, disputes and exceptions

In brief

Frequently asked questions about RetailCRM

How does RetailCRM chatbot work?

The RetailCRM chatbot helps a shopper choose a product, collects confirmed order details and finds an existing order when the customer asks about its status

What data does the RetailCRM integration use?

ChatRex uses categories, title, SKU, price and balance to narrow down the selection to suitable items. Result: The catalog is filtered by category, price and availability

When does a team member join the conversation?

Subjects of requests are marked with tags to make it easier for the team to parse the thread