Connect your WaHelp account, select an account and channel. ChatRex responds according to a script, can take into account previous messages and transmits the client's phone number and context to the team
The message from the selected WaHelp channel arrives in ChatRex and is processed by the assigned script
After logging in, the desired WaHelp account and channel are selected
ChatRex processes the message and returns a response via WaHelp
You can transfer a limited number of previous messages
How to connect WaHelp, when the bot responds, and what context a manager receives
After logging in, the desired WaHelp account and channel are selected
ChatRex processes the message and returns a response via WaHelp
You can transfer a limited number of previous messages
The phone number, name and type of channel are available in the scenario if they are transmitted by WaHelp
The channel is turned on when the desired bot is launched
History limit helps control context volume and processing cost
ChatRex fits into existing processes and supports your team. Here’s what makes it different
AI workflow
The WaHelp chatbot responds through a selected connected channel, can receive a limited history fragment and passes available customer data into the assigned workflow
The WaHelp integration supports a WaHelp AI agent or omnichannel chatbot with WaHelp while keeping the history limit, channel choice and provider costs explicit
In brief
The WaHelp chatbot responds through a selected connected channel, can receive a limited history fragment and passes available customer data into the assigned workflow
The message from the selected WaHelp channel arrives in ChatRex and is processed by the assigned script. Result: Reply sent via WaHelp channel
History limit helps control context volume and processing cost
