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ChatRex responds to clients in MAX

Connect MAX using the QR code and assign the channel to the desired bot. ChatRex accepts new messages, responds according to the script and transfers the conversation to the manager along with the already collected context

  • Receives messages
  • Responds using your scenario
  • Hands off to a person

How ChatRex works in the MAX channel

ChatRexonline · new message
Today
Until what time is the service center open today?10:24
Today the service center is open until 20:0010:24✓✓
Can I come without an appointment?10:25
Yes, but before your visit it is better to check the load. Tell me a convenient time10:25✓✓
Result in MAXThe answer was sent to the same chat MAX
Scenario 01

Replies in the same chat MAX

The client writes to MAX, and ChatRex receives the message and responds according to the instructions and knowledge base of the selected bot

Connection via QR code

The channel is connected in your ChatRex account: scan the QR code and wait for the “Connected” status

Launch on new message

After assigning a channel, the bot processes incoming messages according to its script

The channel is assigned to the desired bot

MAX is selected as the active channel under the conditions of launching a specific bot

Channel capabilities

How to connect MAX, when the bot responds, and what context a manager receives

Connection via QR code

The channel is connected in your ChatRex account: scan the QR code and wait for the “Connected” status

Launch on new message

After assigning a channel, the bot processes incoming messages according to its script

The channel is assigned to the desired bot

MAX is selected as the active channel under the conditions of launching a specific bot

The answers are based on your materials

ChatRex uses instructions and a knowledge base that are customized for the selected bot

Context is preserved in the conversation

The manager does not need to ask again what the client has already told the bot

The person connects at the right time

A complex or non-standard question can be forwarded to the manager along with the history of the conversation

See how ChatRex works with MAX

We will review your process, assemble a test scenario, and show the result for your team

How ChatRex compares with other solutions

Criterion
ChatRex
Other solutions