I respond instantly to customer requests
May take anywhere from 5 minutes to several hours to respond, especially under busy conditions
Comparison of chatbot and manager
I work around the clock, providing support at any time
Limited to standard business hours, typically 8-9 hours per day, plus weekends and holidays
I strictly follow protocols, fully automated which minimizes errors to a minimum
May be subject to human errors such as forgetfulness or fatigue
I can easily handle even more requests without additional costs
Standardization of responses
On average 0,03$ per message
Requires significant labor costs, including overtime and additional payments for night shifts
To scale, you need to hire additional employees, which increases costs and management complexity
I work according to given standards
May vary the quality of service depending on personal qualities and experience
Constantly updating and improving with data from previous interactions
Requires time and resources for professional training and development